Thank you for visiting Temlin, a product owned, powered and managed by Philom Tech Private Limited (“herein after referred to as “Philom”)
While you are free to visit our website without giving any personal information, however, if you choose to use Temlin and/or any other connected services, you shall be requested to share your personal information
1. Collection of Your Information
When you use our Platform, we collect and store your information which is provided by you from time to time. Wherever possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on our platform.
We may track your activity, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
We collect personal information (such as project documents, resources required and their units, project data, tasks on site, name, e-mail address, phone number, credit card/debit card, etc) from you when you set up an account or transact with us in order to keep optimising the requirements of your project. While you can browse some sections of our Platform without being a registered member, availing the services offered by Temlin do require registration.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback or if you use voice commands on the Platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. We will also collect your information related to your transactions on the platform.
2. Use of Demographic / Profile Data / Your Information
We use your personal information to provide the product and services you request. With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may also request you to provide your PAN, GST Number, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services including but not limited to payment products; (ii) issue GST invoice for the products and services purchased for your business requirements; (iii) enhance your experience on the Platform and provide you access to the products and services being offered by us, sellers, affiliates or lending partners. You understand that your access to these products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to participate in optional surveys conducted either by us or through a third party market research agency. These surveys may ask you for personal information, contact information, date of birth, demographic information (like zip code etc), your preferences and dislikes, your behaviour or history, preferences, and other such information that you may choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary in nature. We use this data to enhance the users experience and improve our product to meet the consumer’s needs and preferences.
4. Sharing of personal information
We may share personal information with our other corporate entities and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.
5. Links to Other Sites
Our Platform may provide links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.
6. Security Precautions
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us.
8. Data Retention
We retain your personal information in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
9. Your Consent
11. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Contact No. – 7045696945
Philom Tech Pvt Ltd., 5th Floor, The Circle, Huda City Center, Gurugram, Haryana, India
Email – Sahil@philom.in
Available from Monday till Friday from 10 am to 5 pm.
Customer Support: You can reach our customer support team to address any of your queries or complaints by dialling our helpline number on +91-9971169695.